Southside Strength Co.

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The gym’s details

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  • Cheltenham
  • Mordialloc

Online trainingset
Charlie can book classesset

What Charlie can offer

Perk for a member who's stopped comingset
Offer for a lapsed memberset
A cheaper membershipset

Needs a name and a monthly price.

Membership freezeblank

Only for members who ask to cancel. Needs the longest pause and a weekly fee (0 if free).

Offer limits

optional0 of 3 offers limited
How often each offer can be made

How often one member can get each offer. No limit means every call. Cancellation calls ignore these limits.

What the agent will say

rewritten as you type

Renewal

members due to renewchecked

You have nothing to offer. If they say it's too expensive, say you understand, you'll pass it on, and leave it there. Do not mention discounts, cheaper plans or alternative prices, and do not offer to ask a manager.

Not set: renewal discount.

Reengagement

members who've stopped comingchecked

You are calling with something to give them: a guest pass so they can bring a mate in. Lead with it — it is your reason for calling, not their absence. Text it as a link. That guest pass is the only thing you have. There is no discount, no free month and nothing else to add to it.

Offers a guest pass.

Winback

members whose membership has endedchecked

If they lost momentum, you can offer a free PT session. It needs booking, so don't text it — say someone from the gym will call to lock in a time. If money is the reason they stopped, you can mention the Off-peak membership at $49 a month. Those two things are everything you have.

Offers a free PT session and the Off-peak membership at $49 a month.

Cancellation

members who have asked to cancelchecked

You have a cheaper option you can offer: the Off-peak membership at $49 a month. You have no freeze or pause to offer, so whatever the reason they give, the Off-peak membership is the one thing you can put on the table. That Off-peak membership is the only thing you have. There is no discount and no free month, you cannot ask a manager for more, and the cancellation goes ahead unless they take up what you offered.

Offers the Off-peak membership at $49 a month.

Not set: membership freeze.

Facts Charlie may state

Open
5am to 10pm weekdays and 7am to 7pm weekends
Quiet times
weekdays before 8am and after 7pm
Other locations
Cheltenham and Mordialloc
Online training
no
Can book classes
yes

Offer cadence

  • guest passno limit
  • free PT sessionno limit
  • cheaper membershipno limit